Cancellation & Refund Policy
Last Updated: September 30, 2026
✓ Clarity: Digital-Only Company
Since we're a digital-only company, these traditional return/refund scenarios don't apply to us:
- • Physical returns: We don't handle any physical items or RMA
- • Damaged goods: All products are digital - no shipping damage concerns
- • Restocking: No warehouse or inventory to manage
- • In-store exchanges: We operate 100% online
1. Digital Products Policy
Important Notice: All sales are final once a digital product has been delivered and accessed.
Due to the nature of our offerings (AI tools, digital subscriptions), these products cannot be returned once accessed. By purchasing, you agree that refunds are not available after delivery.
2. No Physical Shipping
Neuroviai is a digital-only service. No physical items are shipped. All products are delivered via:
- Email (download/access links)
- Account dashboard
- AI tool auto-activation
- Direct download from our platform
3. Plans and Cancellation
No auto-renewal: plans are never charged again automatically, so there is nothing you need to cancel to avoid future payments.
- Each Pro or Plus purchase covers 30 days. To keep the plan after that, buy it again
- To leave a plan early, email neuroviai.dev@gmail.com from your account's email address. Your account moves to Basic straight away, and tokens already in your balance stay there
- Leaving a plan early does not give a pro-rated or partial-period refund
- You can buy a plan again at any time
4. Exceptional Refund Circumstances
We may offer refunds in the following cases:
- Technical Errors: Technical defects that prevent normal use
- Duplicate Payments: Multiple charges for the same product
- Billing Mistakes: Incorrect charges due to our system errors
- Unauthorized Transactions: If proven, and reported within 7 days
Important: Refund requests must be submitted within 30 days of purchase with proper evidence.
5. Refund Process
To request a refund under exceptional cases:
- Email us at neuroviai.dev@gmail.com
- Include your Order ID and payment reference
- Provide a detailed description of the issue
- Attach screenshots or proof where applicable
Processing Time: Refunds, if approved, will be processed within 5–10 business days through Razorpay to the original payment method.
6. Non-Refundable Scenarios
Refunds will not be issued for:
- Change of mind after product access
- Incompatibility with your device/system
- Lack of technical knowledge to use the product
- Partial use of subscription period
- Requests beyond 30 days from purchase
- Custom AI solutions or development
7. Payment Gateway
Payments are processed securely through Razorpay, a PCI DSS-compliant platform. Their refund timelines are:
- Cards & Net Banking: 7–14 business days
- UPI & Wallets: 7–14 business days
We follow Razorpay's policies in all applicable refund cases.
8. Chargeback Policy
Disputing a charge without contacting us first may lead to:
- Suspension of your account
- Termination of access to purchased items
- Legal action if misuse or breach of terms is proven
Please contact us before initiating a dispute. We're committed to resolving issues fairly.
9. Governing Law
This Refund Policy is governed by the laws of India. All disputes shall be subject to the jurisdiction of Indian courts.
Contact & Support
For any concerns or refund queries: